Within the 'Sharing & Referral' section of your profile, you have the option to share your referral code using two methods:

• Utilize the QR icon to prompt the friend you're referring to scan it using their phone camera during the registration process within the application.

• Alternatively, employ the share button to distribute your referral code across various social media platforms.

Upon the registration of the individual you've referred to LEPRD using your unique referral code, their status will appear as 'pending' within the 'History' tab of the 'Sharing & Referral' section. Subsequently, once this individual completes their first trip with LEPRD, both your account and theirs will be credited with LEPRD credits and will be reflected with a 'Completed' status in the 'History' tab, as evidenced in the 'Sharing & Referral' section.

For customers who are referred, they must complete a trip as a customer in the LEPRD app for both themselves and the person who referred them to qualify for earnings through the referral program. Similarly, for Captains who refer new Captains to use the LEPRD Captain application, The new Captain who is referred must verify his/her account and complete a trip as a LEPRD Captain to be eligible for both himself/herself and the Captain who referred him/her to earn LEPRD credits via the referral program.

Originally the application will use your mobile language settings. If you wish to switch language at any time, you simply have to go to settings then "Language", and switch to the language of your preference.

If you encounter difficulty signing in to either the LEPRD or LEPRD Captain applications, please consider the following options:

• Verify that you are using the correct login details, including the phone number and other information entered during account creation.

• It is important to note that registration on LEPRD does not grant access to LEPRD Captain, and vice versa. Each app requires a separate registration process. So please make sure you are using the correct app to log in.

• OTP Issues: Your login is authenticated via OTP sent to your mobile phone, eliminating the need for a password. If you are not receiving OTPs, ensure you are connected to your network provider and have signal strength. Sometimes, restarting your mobile phone can resolve the issue. If the problem persists, please contact support via the support page or by sending an email to support@leprd.app. Include your phone number and a detailed description of the issue you are encountering.

There may be one or multiple indicators that can make you suspect someone else has accessed your account.

Sometimes difficulties in using an account occur because of technical issues or account restrictions.

If there are any Account or Payment changes you didn’t make and you suspect that someone used your Wasilni account illegitimately, we recommend you contact support about the issue at support@leprd.app and provide proof of your identity for the support to help you with this issue. We also recommend updating your email address in the application, which can also be used to recover your account.

When your account is deactivated, you can file a support ticket with the LEPRD support team. You can do so through the app. Your appeal will be forwarded to a team specifically trained for this type of review.

Your appeal will be reviewed by specially trained agents who will review the available information and evaluate the deactivation decision. You can also explain your situation and appeal to the agents to consider it as part of their review. If, after reviewing all the information, the agents determine that multiple people were using your account, then your account will remain deactivated. If the review determines that there were not multiple people using the account or no other fraudulent activity is recorded with regard to our terms and conditions, your account will be reactivated and previous negative results will not be taken into account for future checks. You will be contacted by an agent who will let you know the outcome of the review.

If your LEPRD or LEPRD Captain app is freezing or crashing, you can try the following:

• Force Quit

• Press and hold the power button until the device turns off.

• Then press and hold the power button until your device powers back on

If the above does not resolve your issue consider clearing your application cache or checking your memory for any other application consuming your resources and force quitting or uninstalling the application that is overusing your phone resources and try to open the LEPRD or LEPRD Captain app again.

If your app keeps freezing or crashing, try the following in the app:

iPhone X or later

• From the home screen, swipe up from the bottom of your screen and pause in the middle of the screen.

• Swipe right or left to locate the app.

• Swipe up on the app’s preview to close the app.

• Reopen the app.

iPhone SE, and iPhone 8 and earlier

• Double-tap the home button.

• Swipe up on the app card.

• Reopen the app.

If you continue to experience issues, you can try to reset your network settings.

Reset network settings

This may result in all passwords being deleted.

Select Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

The LEPRD and LEPRD Captain applications are regularly updated with new features and improvements.

Two types of updates are being pushed for both applications:

• Mandatory updates: These include critical updates and are important to implement to continue using your respective application. In the case of mandatory updates, you will be prompted when you open the application to update your app to continue using our services, which is not skippable.

• Optional updates: These updates are minor updates that are optional to upgrade. They consist of minor UI bugs or issues, We always recommend our users check the App Store or Play Store to keep their app fully updated to enjoy our applications. In case of optional updates, you will be prompted to update the app with a skip button so that you can always install these updates at your convenience at any time.

Manually update the LEPRD or LEPRD Captain app:

• Open the App Store (iOS Devices) or Play Store (Android Devices)

iOS:

• Tap “Today” at the bottom of the screen.

• Select your profile icon at the top of the screen. Scroll down to see pending updates.

• Tap “Update” next to the LEPRD or LEPRD Captain app to update the app.

Android:

• Open the Google Play Store app.

• At the top right, tap the profile icon.

• Tap Manage apps & device. Apps with an update available are labeled "Update available."

• Tap “Update” next to the LEPRD or LEPRD Captain app to update the app.

If you’re having issues updating any of the LEPRD apps, see the sections below. Try the following :

• Make sure your phone is connected to WIFI.

• Pause and restart the LEPRD or LEPRD Captain download.

• Restart your phone.

• Connect to a different WIFI network.

• Make sure you have enough storage to download the update. If not, try freeing up space on your phone.

• Unfortunately, if you have an iPhone 6 or older, your device is no longer supported by the latest iOS version. To get the latest iOS version, you may need to upgrade your phone.

If even after trying the above you are unable to install the latest version of the LEPRD application you want, please contact support at support@leprd.app and explain your issue, we will be happy to assist you.

You may not hear your app if your phone volume is set to mute. Try turning off the mute or increasing your phone’s volume.

Occasionally, when a phone is plugged into a vehicle USB port, the sound automatically mutes or deactivates.

You can also try turning Bluetooth off by tapping Settings and then Bluetooth from your phone’s main screen. Additionally, you can check if you did not switch off notifications from your LEPRD or LEPRD Captain app in the settings menu.

If your app is unable to determine your location, check that your “Location Services” setting is on.

Android 12 & higher

• Swipe down from the top of the screen.

• Touch and hold “Location”.

• If you don’t find “Location”, tap “Edit” or “Settings”.

• Drag “Location” into your “Quick Settings”.

• Tap “Location Services” and then “Google Location Accuracy”.

• Turn “Improve Location Accuracy” on.

Android 11 & lower

• Swipe down from the top of the screen.

• Touch and hold “Location”.

• If you don’t find “Location”, tap “Edit” or “Settings”.

• Drag “Location” into your “Quick Settings”.

• Tap “Advanced” and then “Google Location Accuracy.”

• Turn “Improve Location Accuracy” on.

iOS

• Go to Settings > Privacy & Security > Location Services.

• Make sure that Location Services is on.

• Scroll down to find the LEPRD or LEPRD Captain app.

• Tap the app and select an option: Always while using

Most technical problems can be resolved using these steps.

• Update or reinstall the application:

IOS:

• Plug the device in and connect it to Wi-Fi

• Press Settings

• Press General

• Press Software Update

• Press Download and Install

ANDROID:

• Plug the device in and connect it to Wi-Fi

• Navigate to settings

• Press About Device

• Press System Updates

• Tap Check for update

• Tap OK if asked to confirm

• Press downloads or yes if an update is available

NOTE: Updating your apps often improves the device's performance.

• Ensure your device is working correctly:

Ensuring you have a sufficient battery and that the device is charging correctly helps to prevent your device from crashing before a trip ends.

Ensuring that you have sufficient data ensures that you have fewer technical issues on trips and that your fares will be processed correctly at the end of the trip.

• Use an approved device:

Using an approved device that adheres to the minimum OS versions reduces technical issues.

We understand a reliable navigation system is an important part of delivering great service to your riders, and that a slow load time or freezing map can result in a frustrating experience.

The maps in the LEPRD or LEPRD Captain app may have difficulty loading for a few reasons:

• Low cellular data coverage in the area

• Location services are turned off

If you've experienced this issue, we recommend you turn on location services for the LEPRD or LEPRD Captain app on your device or try driving or being in an area with better cellular data coverage.

If you are using an Android device, you can download the app by searching for “LEPRD” or "LEPRD Captain" in the Google Play store. If you are having an issue downloading the app you need on your Android device and your device displays an error like “unable to get a secure connection to server”, try closing your browser app by tapping your device’s menu button and swiping right on the browser app.

You can also clear your browser cache. To do this, tap the menu option within the browser (typically this is an icon of 3 squares in the upper right corner) then head to Settings > Privacy & Security and tap “Clear Cache”. Please note this will delete any saved passwords and browsing data. Please also make sure you are not running any VPN services when trying to download the app you need.